Satisfaction Guarantee
We've always been committed to driving down costs so you have more to invest. That's why we've lowered the price of online listed equity trade commissions to US$0.¹
We also believe every investor deserves to work with a firm they can count on. At Carlton, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund eligible fee or commission and work with you to make things right.² You won't find that kind of promise everywhere—but you will find it here.
Questions about the Satisfaction Guarantee²
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We'll refund fees or commissions included in:
The Carlton international Hong Kong Pricing Guide for Individual Investors.If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Carlton Wealth Advisory™.
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While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. If you have questions on whether the guarantee applies to any particular fee, please call a Carlton investment professional for assistance.
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You can call a Carlton investment professional at +852-36871279. Or, if you work with a Carlton international Consultant, you can contact your consultant.
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Refund requests must be received within 90 days of the date the fee was charged.
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Funds will be credited to the account charged within approximately four weeks of a valid request.
Start investing
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Start investing in the U.S. markets today.
Have more questions? We're here to help.
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CallNew customers
+852-36871279
Monday-Friday, 9:00 am to 6:00 pm (HK Time)WhatsApp
+852-94426185
Monday 5:30 am – Saturday 1:00 pm (HK Time) -
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Email -
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Visit usCarlton international group, Hong Kong, Ltd.
41/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong
Office hours
Monday-Friday, 9:00 am to 6:00 pm (HK Time)
